Effective Date: 8/7/2024
Welcome to Serramics! Please read carefully before using our Website or purchasing our products.
1. Acceptance of Terms
By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use this Website.
2. Product Information and Availability
2.1 Handcrafted Pottery
All pottery items sold on this Website are handcrafted and individually made by Asha. Due to the nature of handmade pottery, each piece is unique and may vary in appearance, size, color, and texture from the images displayed on this Website. No two pieces are exactly alike. These variations are a natural result of the handmade process and are not considered defects.
2.2 Product Descriptions
We strive to provide accurate descriptions and images of our products. However, due to the handmade nature of our pottery, the actual product you receive may differ slightly from what is shown online.
3. Ordering and Payment
3.1 Order Acceptance
Your order constitutes an offer to purchase our products. We reserve the right to accept or decline your order at our discretion. An order confirmation will be sent to you via email once your order has been accepted.
3.2 Payment
All payments must be made through our accepted payment methods. By placing an order, you agree to provide accurate and complete payment information.
4. Shipping and Delivery
4.1 Shipping Costs
Shipping costs will be calculated based on your delivery location and the weight of your order. You will be informed of the total shipping charges before finalizing your purchase.
4.2 Delivery Timeframes
While we aim to process and ship your order as quickly as possible, delivery times may vary depending on your location and other factors. We are not responsible for delays caused by external factors such as weather conditions or shipping carrier delays.
4.3 Shipping Timeframes
While we aim to process and ship your order as quickly as possible, in stock items will typically be shipped within a week of the order.
5. Returns and Exchanges
5.1 Return Policy
Due to the unique nature of handcrafted pottery, we do not accept returns or exchanges. Please inspect your order upon receipt and contact us within 5 days if you encounter any issues.
5.2 Damaged Items
If you receive a damaged item, please contact us immediately with detailed information and photographic evidence of the damage. We will work with you to resolve the issue, which may include a replacement.
6. Intellectual Property
All content on this Website, including text, images, logos, and designs, is the property of Serramics and is protected by copyright and other intellectual property laws. Unauthorized use or reproduction of this content is prohibited.
7. Limitation of Liability
To the fullest extent permitted by law, Serramics is not liable for any indirect, incidental, special, or consequential damages arising from your use of this Website or the products purchased through it.
8. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this Website, and your continued use of the Website following the posting of such changes constitutes your acceptance of the revised terms.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Pennsylvania/United States, without regard to its conflict of laws principles.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions or our products, please contact us at:
Serramics
Sales@serramics.com
Thank you for shopping with Serramics! We appreciate your support of handcrafted artistry.